Business automation processes have gained popularity in recent times. Robot Process Automation (RPA) reached its peak in September 2018, according to Google Trends data [1]. In this article, we provide an in-depth analysis of selected papers that describe the current state-of-the-art on RPA and Intelligent Process Automation (IPA). The main objective of this article is to present the latest research and understanding of intelligent methods for processing business rules, especially related to service order handling. The methods discussed involve the use of machine processing techniques and natural language processing. The article is structured as follows: Section 2 describe the research methodology. Section 3 focuses on Robot Process Automation (RPA).

Business processes that involve AI-powered automation have been gaining importance and market share in recent years. These business processes combine the characteristics of classical business process management, goal-driven chatbots, conversational recommendation systems, and robotic process automation. In the new context, prescriptive process monitoring demands innovative approaches. Unfortunately, data logs from these new processes are still not available in the public domain. We describe the main challenges in this new domain and introduce a synthesized dataset that is based on an actual use case of intelligent process automation with chatbot orchestration. Using this dataset, we demonstrate crowd-wisdom and goal-driven approaches to prescriptive process monitoring.

Intelligent Automation, the next step in digitized enterprise, is the use of Artificial Intelligence and other smart tools to automate various operations of a business. Its benefits and use in businesses are being recognized world over. Here's what Intelligent Automation is all about. Intelligent Automation is the incorporation of intelligent technology such as Machine Learning (ML), Deep Learning (DL), Intelligent Character Recognition (ICR), Natural Language Processing (NLP), Process Mining (PM), and Data Mining (DM) into an interconnected and interoperable process that enables automated learning and adaptation in all business activities. Intelligent Automation eliminates time-consuming labor, creates an efficient interface between humans and technology through applications such as chatbots, and evolves with use.

With our Intelligent Process Automation or IPA Solution, we enable organizations to augment fundamental action by analyzing and redesigning looking at opportunities to automate mundane and repetitive tasks. We work on IPA platforms like, Kofax, Blue Prism, Intelligent Automation Anywhere and UiPath etc. With this, people can be upskilled and can skip repetitive, routine, and replicable tasks. The main purpose of is to enhance productivity & efficiency and reduce operational risks thereby improving overall operation, thus impacting customer experience. Fives Digital is transforming the way various departments work in any organization, using Intelligent Process Automation, IPA Solution aptly.

Automation is no longer a term confined to the dictionary of technical people only. Common folks are now very much aware of terms like Robotic Process Automation, Automation, Artificial Intelligence, and Machine Learning. To add to this list of leading technologies is Intelligent Process Automation. This article will give you a glimpse into what these technologies are, especially Intelligent Process Automation and Robotic Process Automation (RPA). So, let’s begin!

Intelligent process automation in banking brings in a scalable, seamless & secure solution that redefines banking across all processes, experiences & customers. Are you ready to scale up? It would not be a wrong assertion to say that banks all over the world are facing the heat to ensure a profitable bottom line consistently. Increasing regulations, compliance & reporting requirements, competitive business landscape, and rapid technological advancements have pressed net revenues for banks and have impelled them to look inwards to boost operational productivity. What makes the situation considerably more unwieldy is the point at which a few banks neglect to modernize, depending on outdated technologies and archaic systems that should be supplanted. All these factors lead to inefficient resource utilization, poor cash flow, brand reputation loss, and the failure to acquire key business insights in real-time.

In the first part of our blog series we have centered our focus on various operational challenges banking enterprises have been dealing with, how deploying virtual assistants will augment banking CX, finally the potential Enterprise Bot's BankAI holds in revamping contact center operations. Let's now move to the various applications of intelligent process automation in banking in the 2nd part of our blog: Generating suspicious activity reports ( SAR) is a regular requirement in banking institutions. However, reading manually through reports and updating details in the SAR form is time-consuming and involves high cost. Enterprise Bot's BankAI powered by NLP & RPA not only scans through high volumes of lengthy compliance documents in minutes but also extracts the required information for filing SAR. Most banks still use rule-based detection systems that often raise false positive alerts.

How well do banking enterprises know their customers and why does it even matter? In an era where customer experience can either make or break a brand, staying on top of your customers' preferences to sustain in the competitive market. Let's look at a few questions to understand what should be your top priority at this moment: Now the million-dollar question is how do you achieve all these? Harnessing the power of intelligent process automation will be your key in transforming your bank's customer service. Now, let's look at how global banks are utilizing AI to engage with customers, transform CX, and boost ROI.

Intelligent Process Automation (IPA) has become a buzzword. Where the speculators have perspectives ranging from "farfetched" and "too good to be true". To anticipate that the future of Automation is unfolding right in front of us. The hype created around the subject clearly explains the need for organizations to adopt it. But the subject is off the radar for some business organizations mainly due to a lack of technological expertise or simply because they're too busy to learn more.

There have been predictions that Robots will take over our jobs. As of today, that prediction is rapidly coming to pass. Our imagination may tell us these robots are hardware, machines made of metal or carbon fibre. This is not quite the case, as these Robots are software called bots. Bots are programmed to repetitively automate operational and transactional tasks without the need for human input.